Navigating Difficult Conversations:

Turn Tension Into Progress™

What important conversations are your team members avoiding?

Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust.

But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.

Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping learners manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Learners will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics.

Introducing Navigating Difficult Conversations: Turn Tension Into Progress

Make Progress With Courage & Consideration

Learners will discover how to balance Courage and Consideration
throughout the conversation by:
  • Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation
  • Responding to emotional reactions using the skills:
    • Pause, Don’t Panic
    • Observe, Don’t Judge
    • Ask, Don’t Assume


This module will help participants:

  • Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs.
  • Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track.
  • Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.

Delivery Options

Navigating Difficult Conversations: Turn Tension Into Progress consists of one session and is available Live In-Person, Live-Online, and On Demand, each with three weeks of reinforcement microlearning.

Product Components:

  • Participant Guide
  • Cards

Customer Stories

Client Spotlight – Global Food Production

Driving Growth Through Employee Empowerment

A global food-production company focuses on employee empowerment to drive growth in multiple markets. With the help of FranklinCovey’s u003cemu003eThe 7 Habits of Highly Effective People® u003c/emu003ecourse, employees are continually stretching themselves and the company is on track to reach their targeted growth goal.

Mississippi Power

Building a Culture of Leadership and Effectiveness

Mississippi Power needed to prepare for wholesale change. Deregulation of their industry was causing drastic changes in the way they served their customers. See how they incorporate u003cemu003eThe 7 Habits of Highly Effective People®u003c/emu003e to build a culture of leadership and effectiveness throughout the organization.


Bridging the Gap Between Planning an Execution

X-FAB, the world’s leading foundry group for analog/mixed-signal semiconductor applications, had a need to create a common language and team building problem. See how they used u003cemu003eThe 7 Habits of Highly Effective People®u003c/emu003e to build better personal productivity and focus on the end in mind.

Birchwood Automotive Group

Establishing a Common Language to Communicate Effectively

Birchwood Automotive Group uses u003cemu003eThe 7 Habits of Highly Effective Peopleu003c/emu003e® to establish a common language and methodology to communicate and conduct business. The 7 Habits have transformed their culture which has led to increased profitability.

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