FranklinCovey Resource Center
We enable greatness in people and organizations everywhere.
Leading Customer Loyalty®
Explore all of our personal and professional development resources for individuals and organizations.
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Read MoreCase Study: The Enterprise Rental Car Story
One of the best examples of customer orientation is Enterprise Rent-A-Car. They went from the bottom of the rental car food chain to the top in just a few short years.
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Read MoreWhitepaper: Are Your Customer Service Metrics Telling the Truth?
We all want good customer service metrics that represent our customer view as whole. It's how we rank managers and locations, glean best practices, and learn who to coach. Read the whitepaper to learn more.