{"id":27129,"date":"2024-02-14T08:22:21","date_gmt":"2024-02-14T08:22:21","guid":{"rendered":"https:\/\/franklincoveyme.com\/staging\/?page_id=27129"},"modified":"2024-02-14T10:44:03","modified_gmt":"2024-02-14T10:44:03","slug":"navigating-difficult-conversations","status":"publish","type":"page","link":"https:\/\/franklincoveyme.com\/staging\/navigating-difficult-conversations\/","title":{"rendered":"navigating-difficult-conversations"},"content":{"rendered":"\n<p class=\"cta-button-link parbase\"><\/p>\n\n\n\n<section class=\"block block-cta-hero \">\n\t<div class=\"uk-flex uk-justify-sb\">\n\t\t<div class=\"hero-content\">\n\t\t\t\t\t\t\t<div class=\"breadcrumbs\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"linked\">Courses<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h1>Navigating Difficult Conversations:<\/h1>\n\t\t\t\t\t\t\t<div class=\"subtitle\">Turn Tension Into Progress\u2122<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"hero-image\">\n\t\t\t<img \n\t\t\t\tsrc=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n\t\t\t\tdata-src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/uploads\/2023\/05\/TC1_1393-768x960.png\"\n\t\t\t\talt=\"\"\n\t\t\t\twidth=\"430\" height=\"435\"\n\t\t\t\tclass=\"image-main lazy\">\n\t\t<\/div>\n\t<\/div>\n\t<span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_61e968b1dc901\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2><h2>What important conversations are your team members avoiding?<\/h2>\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust.<\/p>\n<p>But many people avoid difficult conversations or handle them poorly because they\u2019re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.<\/p>\n<p>Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping learners manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Learners will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they\u2019ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics.<\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-video-player\">\n    <div class=\"uk-flex\">\n        <div class=\"player-text-container\">\n            <div class=\"player-text\">\n                                <p><strong>Introducing Navigating Difficult Conversations: Turn Tension Into Progress<\/strong><\/p>\n                            <\/div>\n            <div class=\"player-buttons\">\n                            <\/div>\n        <\/div>\n                        <div class=\"player-video\">\n                    <iframe \n                        title=\"Introducing Navigating Difficult Conversations: Turn Tension Into Progress\n\"\n                        src=\"https:\/\/players.brightcove.net\/1302165881001\/x3P9v0DEc_default\/index.html?videoId=6345059567112\" allowfullscreen=\"\" allow=\"encrypted-media\"><\/iframe>\n                <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-image-with-text\">\n    <div class=\"uk-flex uk-justify-sb has-background\">\n                    <div class=\"it-text\">\n                <h2 class=\"heading\"><\/h2>                <h2 class=\"heading\">Make Progress With Courage &amp; Consideration<\/h2>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\">Learners will discover how to balance\u00a0<strong>Courage<\/strong>\u00a0and\u00a0<strong>Consideration<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\">throughout the conversation by:<\/div>\n<ul class=\"RichTextList-bulleted\">\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\">Sharing their\u00a0<strong>Purpose<\/strong>\u2014the issue they need to make progress on\u2014and\u00a0<strong>Positive Intent<\/strong>\u2014how they want the other person to benefit from the conversation<\/div>\n<\/li>\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\">Responding to emotional reactions using the skills:<\/div>\n<ul class=\"RichTextList-bulleted\">\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Pause<\/strong>, Don\u2019t Panic<\/div>\n<\/li>\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Observe<\/strong>, Don\u2019t Judge<\/div>\n<\/li>\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Ask<\/strong>, Don\u2019t Assume<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n                            <\/div>\n            <div class=\"it-image\">\n                <img \n                    src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                    data-src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/uploads\/2024\/02\/ndc_model_700x620v9.webp\"\n                    alt=\"\"\n                    class=\"bw-to-color lazy\">\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_61f5d001387ef\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2><h2>Outcomes<\/h2>\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p><strong>This module will help participants:<\/strong><\/p>\n<ul>\n<li>Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others\u2019 needs.<\/li>\n<li>Understand that emotional reactions are a natural, human response\u2014and notice them as a signal that the conversation needs an adjustment to stay on track.<\/li>\n<li>Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.<\/li>\n<\/ul>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_65cc7814534ff\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2><h2>Delivery Options<\/h2>\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>Navigating Difficult Conversations: Turn Tension Into Progress consists of one session and is available Live In-Person, Live-Online, and On Demand, each with three weeks of reinforcement microlearning.<\/p>\n<p><strong>Product Components:<\/strong><\/p>\n<ul>\n<li>Participant Guide<\/li>\n<li>Cards<\/li>\n<\/ul>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n<section class=\"block block-customer-stories \">\n    <h2 class=\"title\">Customer Stories<\/h2>\n    <div class=\"accordion\" data-uk-height-match=\"target: h2\">\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Client Spotlight &#8211; Global Food Production<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img loading=\"lazy\"\n                            src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/uploads\/2022\/01\/global_food_production_300x520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Driving Growth Through Employee Empowerment<\/h3>\n                                                        <p>A global food-production company focuses on employee empowerment to drive growth in multiple markets. With the help of FranklinCovey\u2019s u003cemu003eThe 7 Habits of Highly Effective People<sup>&reg;<\/sup> u003c\/emu003ecourse, employees are continually stretching themselves and the company is on track to reach their targeted growth goal.<\/p>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Mississippi Power<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img loading=\"lazy\"\n                            src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/uploads\/2022\/01\/Mississippi_power_300x520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Building a Culture of Leadership and Effectiveness<\/h3>\n                                                        <p>Mississippi Power needed to prepare for wholesale change. Deregulation of their industry was causing drastic changes in the way they served their customers. See how they incorporate u003cemu003eThe 7 Habits of Highly Effective People<sup>&reg;<\/sup>u003c\/emu003e to build a culture of leadership and effectiveness throughout the organization.<\/p>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>X-Fab<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img loading=\"lazy\"\n                            src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/uploads\/2022\/01\/Innova_300x520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Bridging the Gap Between Planning an Execution<\/h3>\n                                                        <p>X-FAB, the world&#8217;s leading foundry group for analog\/mixed-signal semiconductor applications, had a need to create a common language and team building problem. See how they used u003cemu003eThe 7 Habits of Highly Effective People<sup>&reg;<\/sup>u003c\/emu003e to build better personal productivity and focus on the end in mind.<\/p>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Birchwood Automotive Group<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img loading=\"lazy\"\n                            src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincoveyme.com\/staging\/wp-content\/uploads\/2022\/01\/MRK22105550-Image-for-Birchwood-Automotive-Customer-Story_300X520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Establishing a Common Language to Communicate Effectively<\/h3>\n                                                        <p>Birchwood Automotive Group uses u003cemu003eThe 7 Habits of Highly Effective Peopleu003c\/emu003e<sup>&reg;<\/sup> to establish a common language and methodology to communicate and conduct business. The 7 Habits have transformed their culture which has led to increased profitability.<\/p>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"categories":[],"tags":[],"wf_page_folders":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Navigating Difficult Conversations<\/title>\n<meta name=\"description\" content=\"Learners will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues.\" \/>\n<meta name=\"robots\" content=\"index, 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