Resource Center

Resource Center


Enabling Greatness in People and Organizations Everywhere.

First-Level Leaders

Explore all of our personal and professional development resources for individuals and organizations.

  • Tool: Listen First

    Tool: Listen First

    Strengthen one of the most under-valued leadership competencies with this tool to help you listen first.

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  • Tool: Productivity Questionnaire

    Tool: Productivity Questionnaire

    Leaders must help their team focus on what is most important, not just urgent. Use this tool to guide your people toward high-impact activities.

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  • Case Study: Inspiring Purpose and Passion at Innereactive

    Case Study: Inspiring Purpose and Passion at Innereactive

    Read how Innereactive inspires passion and purpose among many first-time managers after recent expansion and growth.

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  • Case Study: Client Spotlight - Orbitz

    Case Study: Client Spotlight - Orbitz

    At Orbitz Worldwide, helping employees learn and grow is part of the cultural DNA. When an engagement survey revealed that employees craved more opportunities for career development, the HR team knew the solution had to involve frontline managers, and it had to be something they could use on the job.

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  • Tool: The 7 Habits Profile Score

    Tool: The 7 Habits Profile Score

    This scorecard charts participants' 7 Habits effectiveness and will give him or her insights as to what needs improvement.

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  • Tool: Balance Courage and Consideration

    Tool: Balance Courage and Consideration

    Use this tool to find the right balance of courage and consideration when faced with a difficult conversation.

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  • Tool: Listen-First

    Tool: Listen-First

    Talk less, listen more. Boost your project management skills immediately with this simple tool to “Listen First.”

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  • Tool: Whole Person Questions

    Tool: Whole Person Questions

    The more you know about your team members, the more likely you are to unleash the potential contribution they can make. Use the Whole-Person questions tool to learn more about your team.

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  • Case Study: Client Spotlight - Groupon

    Case Study: Client Spotlight - Groupon

    In early 2013, global eCommerce giant Groupon found itself facing a daunting challenge: After four years of rapid growth and accelerated promotions, the company’s frontline managers— many of whom were in their very first management roles—were struggling. If they didn’t receive adequate support, company performance could suffer.

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  • Tool: What Are Paradigms?

    Tool: What Are Paradigms?

    Check your paradigms. Use this tool to close the gap between your current work and your ideal work.

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  • Case Study: Client Spotlight - Technology

    Case Study: Client Spotlight - Technology

    An expanding tech company manages growing pains with the FranklinCovey All Access Pass®.

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  • Case Study: Client Spotlight - Informatica

    Case Study: Client Spotlight - Informatica

    Amid intensifying competition to attract and retain great employees, Informatica views effective managers as a powerful competitive advantage. That’s why developing first-time and frontline managers is a key company priority. But this pivotal group was underserved by Informatica’s existing eLearning programs, which weren’t specific to new managers.

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  • Tool: The Tree On Leadership Tool

    Tool: The Tree On Leadership Tool

    With people, do you often conclude that what you see is what you get? Are you quick to decide that someone doesn't have what it takes? Download the tool to learn more.

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  • Case Study: McDonalds More than Bacon and Big Macs

    Case Study: McDonalds More than Bacon and Big Macs

    McDonald's in Brazil wanted to create a culture were employees loved their work and found satisfaction in service to customers. They implemented The 7 Habits of Highly Effective People to provide the motivation for this change.

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  • Tool: 3 Questions For Effective Coaching

    Tool: 3 Questions For Effective Coaching

    Use this tool to hold clarifying, open-ended, and insightful coaching sessions.

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  • Case Study: Client Spotlight - Consumer Goods

    Case Study: Client Spotlight - Consumer Goods

    For almost the first time in their history, a global consumer-goods giant faced quarter after quarter of declining revenue and layoffs. In this environment, a survey of their leaders found that trust—one of their most highly valued behaviors—was declining rapidly. The CEO tapped the leadership and development team to create a new initiative to strengthen trust within a leadership-development program. - Read the Case Study to Learn More

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  • Case Study: FedEx-A Testimonial to the 7 Habits

    Case Study: FedEx-A Testimonial to the 7 Habits

    FedEx sought to progress with technological changes by implementing The 7 Habits.

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  • How To Handle A Micromanager

    How To Handle A Micromanager

    Being micromanaged is frustrating and can kill engagement. It’s important to discover why your boss is micromanaging you because it will allow you to formulate a plan to address it. Explore the following points to get a better idea of why you are being micromanaged and solutions to it:

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  • Case Study: PepsiCo Foods Case Study

    Case Study: PepsiCo Foods Case Study

    Read how PepsiCo Foods North America partnered with FranklinCovey to make meaningful, targeted improvements in their leaders across the organization.

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  • Case Study: Improving Teamwork and Turn-Around time at Kimball International

    Case Study: Improving Teamwork and Turn-Around time at Kimball International

    Kimball International sought to improve teamwork and turn-around time.

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