Leadership Tip: Confront Bad Behavior


https://franklincoveyme.com/web/content/img/20200805/img_7927924216.png

Difficult behaviors often work for people because the behaviors catch us off guard and we freeze (e.g., your brain starts racing and you think, Did she really just say that?) and/or we get so uncomfortable that we do whatever it takes to end the interaction.

 

Instead, try the opposite: Show that you’re aware of and unrattled by what’s going on — and unwilling to go along with it.

 

Strive for calm, neutral observations starting with “I’ve noticed that ...“ Focus on the behavior, not the person: “Niko, I’ve noticed that you’ve interrupted me a few times. I understand you’re upset. Could you give me a few minutes to share my perspective?”

 

Previous Article
Communicate Like a Leader Toolkit
Communicate Like a Leader Toolkit

This toolkit has been designed to help you consider how you can communicate more effectively as a leader – whether you are in a leadership role or not.

Next Article
Video: What to do if you Inherit a Low Trust Team | Stephen M.R. Covey | FranklinCovey clip
Video: What to do if you Inherit a Low Trust Team | Stephen M.R. Covey | FranklinCovey clip

If you inherit a low trust team, there are a few crucial steps you must follow to build trust. Bestselling author and trust expert, Stephen M.R. Covey, shares his advice for building trust within your team.

Introducing Liz Wiseman’s Multipliers

LEARN MORE